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  • +1300 938 051
  • support@rmsutilities.com.au
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Who should I contact if I have an enquiry?

31st October 20181st November 2018

RMS Support Team Level 23/40 City Road, Southbank VIC 3006 Ph: 1300 938 051 Email: support@rmsutilities.com.au

How do I dispute a bill that I believe is too high?

31st October 20188th November 2018

You may request RMS Utilities to review your bill, this will be without any charge to you. While the bill […]

What should I do if I find it difficult to pay my bills?

31st October 20181st November 2018

Customers may have trouble in paying their bills from time to time, we understand this and are there to help. […]

What are my payment options?

31st October 20181st November 2018

You can pay your account through direct debit, electronic funds transfer (eft), on-line (www.rmsutilities.com.au) , over the phone (phone 1300 […]

How often will I receive a bill?

31st October 20181st November 2018

You will receive an electricity bill once a month, the payment is due 13 business days after issue of the […]

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FAQ’s

  • Who should I contact if I have an enquiry?
  • How do I dispute a bill that I believe is too high?
  • What should I do if I find it difficult to pay my bills?
  • What are my payment options?
  • How often will I receive a bill?
  • Should I be at home to get my power connected?
  • What will my electricity rate be?
  • How do I get my power turned on when moving in or turned off when moving out?
  • Will I still get a bill from the embedded network operator?
  • Do I have to change my meter if I elect to purchase from my electricity retailer of choice?
  • What is the complaint procedure?
  • Do I still have a NMI?
  • Can I still purchase electricity from my preferred electricity retailer?
  • Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
  • Who will be selling the electricity inside the embedded network?
  • Who is RMS Utilities?
  • What is an Embedded Network?

Insights

  • Essential Service Commission changing rules to allow consumer within embedded networks access to retailer of choice
  • There are a lot of uncertainties around embedded networks, the Australian Energy Regulator explain the intent of an Embedded Network and your rights…..

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RMS Utilities supply leading-edge embedded network hardware and software solutions to more than 2000 commercial and residential embedded networks across 6 countries.
  • Lvl 23. 40 City Rd Southbank VIC 3006
  • +1300 938 051
  • support@rmsutilities.com.au
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