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Should I be at home to get my power connected?

31st October 20181st November 2018

You do not need to be home to get your power connected, you do however need to turn the main […]

What will my electricity rate be?

31st October 20181st November 2018

Please contact the RMS Utilities team to discuss your unique pricing options: Support@rmsutilities.com.au 1300 938 051

How do I get my power turned on when moving in or turned off when moving out?

31st October 20181st November 2018

You can contact our RMS Support Team via email or telephone to arrange for a “move in” or “move out” […]

Will I still get a bill from the embedded network operator?

31st October 20181st November 2018

Yes, your Embedded Network Operator will bill you as follows: * If you purchase electricity from the Embedded Network Operator […]

Do I have to change my meter if I elect to purchase from my electricity retailer of choice?

31st October 20181st November 2018

It depends on the installed metering infrastructure, if we recently installed new meters you may use this meter which is […]

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FAQ’s

  • Who should I contact if I have an enquiry?
  • How do I dispute a bill that I believe is too high?
  • What should I do if I find it difficult to pay my bills?
  • What are my payment options?
  • How often will I receive a bill?
  • Should I be at home to get my power connected?
  • What will my electricity rate be?
  • How do I get my power turned on when moving in or turned off when moving out?
  • Will I still get a bill from the embedded network operator?
  • Do I have to change my meter if I elect to purchase from my electricity retailer of choice?
  • What is the complaint procedure?
  • Do I still have a NMI?
  • Can I still purchase electricity from my preferred electricity retailer?
  • Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
  • Who will be selling the electricity inside the embedded network?
  • Who is RMS Utilities?
  • What is an Embedded Network?

Insights

  • Essential Service Commission changing rules to allow consumer within embedded networks access to retailer of choice
  • There are a lot of uncertainties around embedded networks, the Australian Energy Regulator explain the intent of an Embedded Network and your rights…..

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RMS Utilities supply leading-edge embedded network hardware and software solutions to more than 2000 commercial and residential embedded networks across 6 countries.
  • Lvl 23. 40 City Rd Southbank VIC 3006
  • +1300 938 051
  • support@rmsutilities.com.au
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