Story Book

Story Book

Who should I contact if I have an enquiry?
How do I dispute a bill that I believe is too high?
What should I do if I find it difficult to pay my bills?
What are my payment options?
How often will I receive a bill?
Should I be at home to get my power connected?
What will my electricity rate be?
How do I get my power turned on when moving in or turned off when moving out?
Will I still get a bill from the embedded network operator?
Do I have to change my meter if I elect to purchase from my electricity retailer of choice?
What is the complaint procedure?
Do I still have a NMI?
Can I still purchase electricity from my preferred electricity retailer?
Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
Who will be selling the electricity inside the embedded network?
Who is RMS Utilities?
What is an Embedded Network?

Essential Service Commission changing rules to allow consumer within embedded networks access to retailer of choice
There are a lot of uncertainties around embedded networks, the Australian Energy Regulator explain the intent of an Embedded Network and your rights…..