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FAQ’s

  • Who should I contact if I have an enquiry?
  • How do I dispute a bill that I believe is too high?
  • What should I do if I find it difficult to pay my bills?
  • What are my payment options?
  • How often will I receive a bill?
  • Should I be at home to get my power connected?
  • What will my electricity rate be?
  • How do I get my power turned on when moving in or turned off when moving out?
  • Will I still get a bill from the embedded network operator?
  • Do I have to change my meter if I elect to purchase from my electricity retailer of choice?
  • What is the complaint procedure?
  • Do I still have a NMI?
  • Can I still purchase electricity from my preferred electricity retailer?
  • Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
  • Who will be selling the electricity inside the embedded network?
  • Who is RMS Utilities?
  • What is an Embedded Network?

Insights

  • Essential Service Commission changing rules to allow consumer within embedded networks access to retailer of choice
  • There are a lot of uncertainties around embedded networks, the Australian Energy Regulator explain the intent of an Embedded Network and your rights…..

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RMS Utilities supply leading-edge embedded network hardware and software solutions to more than 2000 commercial and residential embedded networks across 6 countries.
  • Victoria Office: 1207/9 Yarra Steet, South Yarra VIC 3141
  • Queensland Office: 14 Ridgeway Street, Sunrise Beach QLD 4567
  • +1300 938 051
  • support@rmsutilities.com.au
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