What is the complaint procedure?
The RMS support team is there to assist you with any complaint and or enquiry that you may have. If […]
Do I still have a NMI?
If you elect to purchase your electricity directly from the Embedded Network Operator you will not have a NMI associated […]
Can I still purchase electricity from my preferred electricity retailer?
Yes, as a consumer within our embedded network you will always have the right to purchase your energy from your […]
Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
Yes, although the exempt person is not subject to all the obligations of an authorised electricity retailer, and the exempt […]
Who will be selling the electricity inside the embedded network?
The owner of the building will be the exemption holder and are responsible for the on-selling of electricity within the […]