What is the complaint procedure?
The RMS support team is there to assist you with any complaint and or enquiry that you may have. If […]
Do I still have a NMI?
If you elect to purchase your electricity directly from the Embedded Network Operator you will not have a NMI associated […]
Can I still purchase electricity from my preferred electricity retailer?
Yes, as a consumer within our embedded network you will always have the right to purchase your energy from your […]
Essential Service Commission changing rules to allow consumer within embedded networks access to retailer of choice
For a growing number of Victorians, resolving disputes with their electricity supplier is getting easier thanks to new rules for […]
Does the embedded network operator have any conditions or regulations placed upon them to protect embedded network consumers?
Yes, although the exempt person is not subject to all the obligations of an authorised electricity retailer, and the exempt […]