The RMS support team is there to assist you with any complaint and or enquiry that you may have. If you have a query please contact our team by means of the following methods to ensure quick resolution of your problem:

1. Call us: 1300 938 051 2. Email the support team at: support@rmsutilities.com.au

In the event that we have not been able to resolve your problem you may contact the relevant energy and water ombudsman:

Energy & Water Ombudsman New South Wales

By Post: Reply Paid 86550, Sydney South NSW 1234

Free call: 1800 246 545

Free fax: 1800 812 291

Interpreter: 131 450 – For help using an interpreter visit TIS

NRS: 133 677 – For help using this service visit NRS

Email: complaints@ewon.com.au

Energy & Water Ombudsman Victoria

By Post: Reply Paid 469, Melbourne, VIC, 8060

Free call: 1800 500 509

Free fax: 1800 500 549

Interpreter: 131 450 – For help using an interpreter visit TIS

NRS: 133 677 – For help using this service visit NRS

Email: ewovinfo@ewov.com.au See the EWOV